Store Policy

1. Return & Refund Policy

For hygiene and safety reasons, all lip glosses, lip liners, and lip products are final sale once opened or used.

We do not accept returns or exchanges for:

  • Opened or used cosmetics

  • Incorrect shades selected by the customer

  • Personal preference or change of mind

  • Products damaged after delivery

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photographs of the item and packaging.

We will review your concern and offer an appropriate resolution, which may include a replacement or refund.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

2. Shipping Policy

We currently process orders within 1–3 business days, excluding weekends and holidays.

Once your order ships, you will receive tracking information by email.

Estimated delivery times depend on your location and the shipping service selected at checkout.

Please note:

  • Processing time is separate from shipping time.

  • Shipping delays may occur due to weather, holidays, or carrier disruptions.

  • Customers are responsible for entering accurate shipping information.

If you notice an address error, contact us immediately. Address changes cannot be guaranteed once an order has been processed or shipped.

3. Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you have not received it, please check around your delivery location and contact the shipping carrier.

You may also contact KAELORI BEAUTY so we can review the situation and assist with a carrier inquiry where possible.

Lost, missing, or misdelivered packages will be reviewed individually in accordance with applicable laws.

4. Order Cancellations & Changes

If you need to cancel or modify your order, please contact us as soon as possible.

We cannot guarantee cancellations or changes once an order has entered processing or has shipped.

5. Product Information & Allergies

Our products are intended for cosmetic use only.

Please review product ingredients before use, especially if you have known sensitivities or allergies.

Discontinue use if irritation occurs. Keep products out of reach of young children.

Product shades may appear slightly different depending on screen settings and lighting.

6. Limited-Edition Products

Certain KAELORI BEAUTY products, including selected makeup bags and exclusive collections, are available in limited quantities.

Once a limited-edition product sells out, restocking is not guaranteed.

7. Promotions & Discount Codes

Promotional offers are valid only during their advertised periods.

Discount codes must be entered at checkout and generally cannot be applied retroactively.

Unless otherwise stated, promotional offers cannot be combined.

8. Customer Service

We are happy to assist with questions regarding orders, products, shipping, and customer concerns.

Email: Kaeloribeautycustomer@gmail.com

Website: KaeloriBeauty.com

Please include your order number when contacting us about an existing purchase.

Thank you for shopping with KAELORI BEAUTY.