Shipping policy

Shipping Policy

We currently process orders within 1–3 business days, excluding weekends and holidays.

Once your order ships, you will receive tracking information by email.

Estimated delivery times depend on your location and the shipping service selected at checkout.

Please note:

• Processing time is separate from shipping time.

• Shipping delays may occur due to weather, holidays, or carrier disruptions.

• Customers are responsible for entering accurate shipping information.

If you notice an address error, contact us immediately. Address changes cannot be guaranteed once an order has been processed or shipped.

 Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you have not received it, please check around your delivery location and contact the shipping carrier.

You may also contact KAELORI BEAUTY so we can review the situation and assist with a carrier inquiry where possible.

Lost, missing, or misdelivered packages will be reviewed individually in accordance with applicable laws.